About Us

THESE STANDARD TERMS OF SERVICE APPLY TO PERSONAL, NON-COMMERCIAL, USE OF THE SERVICES

CONSUMER STANDARD TERMS OF SERVICE

We are GlasGo, GlasGo Cars & GlasGo Cabs

We provide Passenger Services (as defined below) and Courier Services (as defined below) either via a Group Member (as defined below), licensed operator and/or Fulfilment Partner (as defined below) as set out in these Terms (as defined below) (collectively the “Services”).

When you book one or more Services (as defined below) these consumer standard terms together with all annexes, appendices, price lists and all linked pages indicated and documents referred to herein apply to your use, and the Passenger’s use, of the Services (the “Terms”).

We keep these Terms (including pricing) updated and we amend them every so often. Please remember to check these Terms before you make a Booking (as defined below), as the latest set of Terms will apply to your Booking (as defined below).

DEFINITIONS:

Additional Charges	means any and all charges other than the Charges payable by you in relation to a Passenger Services Booking and/or Courier Services Booking as set in these Terms. A list of Additional Charges for Passenger Services is set out in Annex 1 and section 4 of these Term.
Additional Waiting Time	means as defined in section 2.8 below.

Airport Booking	means a Passenger Services Booking made to or from any of the following airports: Glasgow International, Edinburgh Airport, Prestwick Airport and all other UK airports.
Airport Meet and Greet Fee	means the amount payable for the Driver, Chauffeur or Fulfilment Partner (as applicable) to meet you at a pre- agreed meeting point with a name board at a United Kingdom airport as part of the performance of an Airport Booking.
App	means the GlasGo mobile application or any mobile application operated by a Group Member or a third-party distribution channel, through which Bookings can be made.
ASAP Booking	means a Passenger Services Booking for the next available Driver, Chauffeur or Fulfilment Partner (as applicable).
Booking	means a booking for a Driver, Chauffeur or Fulfilment Partner (as applicable) to provide (i) Passenger Services or (ii) Courier Services made using a Booking Channel.
Booking Channel	means the Site, App, Phone or certain third-party distribution channels.
Business Day	means a day other than a Saturday, Sunday or National or Public Holiday and, when banks in Scotland are open for business and Business Hours shall be construed as 9.00am to 17:30pm on a Business Day.
Cancellation Fee	means the amount payable by you if you cancel a Booking. Cancellation Fees for Passenger Services are calculated in accordance with section 4 of these Terms.
Card	means a credit card or debit card.
Card Payment	means payment in relation to a Booking, made by a credit card or debit card (as applicable).
Charges	means the charges payable by you for a Booking, as communicated to you when the Booking is made, and excluding the Additional Charges.
Collection Address	means the address provided by you at the time of making the Booking as the address from which the Vehicle or Courier Services Vehicle (as applicable) shall collect (i) you and/or your Passenger(s); or (ii) collect the Goods (as applicable). Changes to the Collection Address may be permitted subject to sections 2.3 and 2.4
Conditions	means these terms and conditions (as distinct from the Terms).
Contract	means as defined in section 1.6
Courier Services	means (i) the carriage or delivery of Goods in the United Kingdom subject to availability; and (ii) the delivery of Goods nationally from the Collection Address to the Destination Address.
Customer	means you, the person making a Booking and/or using the Services under these Terms.
Destination Address	means the address stated by you at the time of making the Booking to which the Vehicle or Courier Services Vehicle (as applicable) shall deliver each Passenger or the Goods (as applicable). Changes to the Collection Address may be permitted subject to sections 2.3 and 2.4 below.
Development	means as defined in section 10.5 below.
Driver or Chauffeur	means any authorised partner of GlasGo or any Group Member who drives a Vehicle or Courier Services Vehicle.
Drop-Off Fee	means a fee or charge applicable for dropping off Passengers at certain Destination Addresses which will be added to the Charges.
Executive Service	means a service performed by a Group Member or a Fulfilment Partner which includes an executive Chauffeur and a Mercedes E Class vehicle (or V-Class vehicle for Executive+ 5-6 people option) or similar (depending on region/country travelling in).
Fulfilment Partner	means for Passenger Services a carefully selected third-party private hire or licensed taxi service provider and in each case on whose behalf GlasGo acts as agent.
Goods	means any permitted goods transported by us pursuant to a Courier Services Booking and which are not the Prohibited Goods.
Group Member	means any company which is a subsidiary or holding company from time to time of Glasgow Private Hire or is a subsidiary from time to time of a holding company of Glasgow Private Hire. This includes GlasGo, GlasGo Cars, GlasGo Cabs and any other affiliate from time to time.
Intellectual Property Rights	means patents, patentable rights, copyright, design rights, utility models, trade marks (whether or not any of the above are registered), trade names, rights in domain names, rights in inventions, rights in data, database rights, rights in know-how and confidential information, and all other intellectual and industrial property and similar or analogous rights existing under the laws of any country and all pending applications for and right to apply for or register the same (present, future and contingent, and including all renewals, extensions, revivals and all accrued rights of action).
Local Partner Service	means the service provided by a Fulfilment Partner in a medium car/saloon/sedan vehicle (or for Local Partner+ an MPV/SUV or people carrier for 5-6 people) depending on model availability.
Minor	means a child of less than 13 years of age.
Network Services	means Passenger Services that are provided by a Fulfilment Partner.
Network Service Terms	means the terms and conditions pursuant to which the Fulfilment Partner provides the Passenger Services as set out in Annex 3 of these Terms.
Parking Fee	means a fee or charge applicable for parking and / or entry to certain Collection Addresses and/or the Destination Address which will be added to the Charges in accordance with Annex 1 below.
Passenger(s)	means you and / or any other person on whose behalf a Passenger Services Booking is made (each Passenger, in each case, is deemed to have accepted the Terms when making use of the Passenger Services).
Passenger Services	means the transportation of at least one Passenger (together with any applicable luggage), by a Vehicle from the Collection Address to the Destination Address and shall include Network Services and Taxi Services.
Phone	means GlasGo’s, a Group Member’s or a third- party distribution channel’s contact centre through which Bookings can be made.
Profile	means the personal user profile created for use of the Services in accordance with section 1 of these Terms.
Prohibited Goods	means as defined in section 5.6 of these Terms.
Pre-Booked	means a Passenger Services Booking at a specified date, place and time.
Restricted Street	means any Collection Address or Destination Address which is subject to any parking law or regulation prohibiting any Vehicle or Courier Services Vehicle from entering, waiting and/or parking.
Return Journey	means Passenger Services in which a Driver picks up a Passenger from a Collection Address and drops a Passenger at a Destination Address which may or may not be the same as the Collection Address, via any other stops specified by the Passenger.
Services	means the Passenger Services and Courier Services provided either directly by GlasGo or through a Group Member and/or Fulfilment Partner as set out in these Terms.
Site	means the website at www.glasgocabs.co.uk or such other website from time to time through which Bookings can be made.
Taxi	means a hackney carriage, also called a black cab or black taxi, regulated and licensed by GCC.
Taxi Booking	means any booking made by you for Taxi Services, for which the Taxi Services Terms shall apply.
Taxi Driver	means any person who is self-employed and contracted to GlasGo, or any GlasGo Group Member who drives a Taxi.
Taxi Services	means the provision of booking Taxi services to be provided by GlasGo, or a GlasGo Group Member, as the case may be.
Teenager	means children aged between 13 and 16.
Terms	means these terms and conditions as defined above.
UK Bank Holidays	means any bank holidays observed in England and Wales and/or Scotland.
Vehicle	means a vehicle used for the carriage of Passengers.

1. THE SERVICES

1.1 In order to use the Services, you must create and maintain an active personal user profile (“Profile“). You must be at least 16 years of age, or the age of legal majority in your jurisdiction (if applicable and if different than 16), to set up a Profile.

1.2 Profile registration requires for you to submit certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method supported by us. If you wish to make a Card payment, you will provide us with, and we shall store, the long number of your Card together with the Card expiry date, for each Card you upload to your Profile. You are responsible for all activity that occurs using your Profile, and you agree to maintain the security and secrecy of your Profile username and password at all times. You may only create one Profile unless otherwise agreed by us.

1.3 Upon successful creation of a Profile, you may make Bookings for Passenger Services and/or Courier Services using the Booking Channels.

1.4 A Booking may be for Courier Services, an ASAP Booking, an As Directed Booking, or may be pre-Booked.

1.5 You can make a Booking for an accessible vehicle (for wheelchair users) via the Booking Channels from time to time in the locations available. The Charges shall be as quoted at the time of making the Booking. Where a wheelchair-accessible vehicle is requested, GlasGo may provide a Taxi where one is available, in which case the Taxi Services Terms may apply to that Booking.

1.6 A Booking constitutes an offer by you to purchase Services in accordance with these Terms. A Booking shall only be deemed to be accepted by a partner driver when we issue written confirmation of the said acceptance via text message, email or push notification from the App or on commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the of those services to which the Booking relates shall come into existence. The Passenger, in each case, is deemed to have accepted the Terms when making use of the Passenger Services. Each Booking constitutes a Contract between GlasGo (as disclosed agent of the partner driver), the Passenger and you (if the person making the Booking is different from the Passenger) (“Contract “). There is no obligation on us to accept a Booking and it may be declined for any reason. For the avoidance of doubt, you agree to remain fully liable under these Terms for the actions or omissions of the Passenger(s) as if they were your own actions or omissions and our obligations to the Passenger will be determined by these Terms as if they were you.

1.7 You acknowledge that Network Services will be provided by Fulfilment Partner(s) in locations where GlasGo does not have Drivers available. Where a Booking uses a Fulfilment Partner, each Contract for Services is between you and the Fulfilment Partner. As such, we are the disclosed agent for each Fulfilment Partner for the purpose of arranging and agreeing Bookings between you and the Fulfilment Partner. Each Fulfilment Partner is responsible in each and every case, for the performance of the Services under a Contract. GlasGo shall check that each Fulfilment Partner maintains motor liability insurance, regulatory and all other compliance obligations required by law and for good practice in the location in which the Fulfilment Partner provides Passenger Services.

1.8 Where a Booking uses a Fulfilment Partner, the Fulfilment Partner (not us) is legally responsible for performing the Booking. We are responsible for providing you with customer service assistance and will at all times act as the point of contact for you for customer service questions.

1.9 You acknowledge that where Taxi Services are being provided, the Taxi Services Terms shall apply. A Taxi Booking constitutes an offer by you to purchase Taxi Services in accordance with the Taxi Services Terms. Acceptance by GlasGo, on behalf or an GlasGo Group Member, of the Taxi Booking creates a Contract between the Taxi Driver, as principal, and the Customer on the Taxi Service Terms. For the avoidance of doubt, GlasGo shall accept bookings on behalf (or such other GlasGo Group Member as the case may be) acts as agent on behalf of the Taxi Driver (including, without limitation, in relation to receiving and accepting Taxi Bookings and collection of Taxi Charges as set out in the Taxi Services Terms) and neither GlasGo nor any other GlasGo Group Member shall be liable for the Taxi Services.

1.10 To the maximum extent permitted by law, we remain responsible solely for our obligations to you, as set out in these Terms, to the exclusion of all other Terms.

1.11 Where your journey is fulfilled by a licensed Driver, GlasGo will contact you again via text message, email or push notification from the App, before the start of your journey, to confirm the Vehicle licence plate number, the driver’s contact details, the driver’s private hire Vehicle licence number and where a Passenger can receive it, a photo of the driver. Subject to the provision of a mobile telephone number.

1.12 GlasGo reserves the right on no notice to you to amend the Services if necessary to comply with any applicable law, statute, regulation, statutory instrument, directive and all other legislation or if the amendment will not materially affect the nature or quality of the Services.

1.13 GlasGo shall use reasonable endeavours to provide a Vehicle of the type specified by you (and in the event that such a Vehicle is not available, a reasonable alternative Vehicle) within any time for so doing given by GlasGo.

1.14 You are liable for any and all payment of Charges and Additional Charges for a Booking for all Services booked pursuant to these Terms, and you must pay the Charges and Additional Charges for each Booking in full and without set-off.

1.15 GlasGo reserves the right to amend the Charges and the Additional Charges including after a Booking is made and including without limitation to reflect changes in law, statute, regulation, taxation, statutory instrument and directives.

1.16 You may elect the method of payment for a Passenger Services and/or Courier Services Booking, made using the Site or App, from one of the following options; (i) Card Payment, or (ii) cash.

1.17 For a Taxi Booking, payment must be made at the time of making the Taxi Booking, using one of the payment options which will be made available to you via the relevant Booking Channel.

1.18 Where you make a Card Payment for a Booking, subject to section 19 below, we will process payment as follows: (i) in respect of the Charges prior to the Booking commencing and (ii) in respect of the Additional Charges after the Booking has completed, in each case using the Card used to make the Card Payment for the Charges relating to the Booking.

1.19 If you have made a Passenger Services Booking (other than a Taxi Booking) and elected to make payment by cash, the Driver or Fulfilment Partner (as applicable) will in his/her sole discretion collect the (i) Charges prior to the Booking commencing, or upon completion of the Booking and (ii) Additional Charges upon completion of the Passenger Services and/or Courier Services Booking.

1.20 Where you make a Card Payment for a Passenger Services and/or Courier Services Booking and your Card Payment is declined by the Card-issuer or on its behalf, you agree that GlasGo or a Group Member reserves the right, including on behalf of a Driver, or Fulfilment Partner (where applicable), to use and take payment for Charges and/or Additional Charges from any other payment Card registered in your Profile in your sole name, where available.

1.21 In the event of that we are unable to collect payment for the Passenger Services and/or Courier Services Bookings, we shall be entitled to charge, and you shall be liable to pay interest at a rate of 8% per annum on any amount outstanding until payment is made, both before and after any judgment.

PASSENGER SERVICE CHARGES

2.1 On providing your Collection Address, Destination Address and selecting the Vehicle, you may receive a quotation showing the amount of the Charges for the requested journey.

2.2 The Charges are based on our chosen route between your Collection Address and Destination Address (via any other pick-up or drop-off points you specify at the time of making the Booking).

2.3 We may permit changes to a Booking by a Passenger on whose behalf the Booking was made, and you acknowledge that you are liable for all Charges and Additional Charges for the Booking as changed. If a Booking change or changes results in a full or partial refund to you, we will credit the Card used to make the Booking.

2.4 In relation to Passenger Services Additional Charges shall be payable if:

(a) you change the Collection Address and / or Destination Address or Vehicle type;

(b) you ask the Driver or Fulfilment Partner (as applicable), and the Driver or Fulfilment Partner (as applicable) agrees, to make any additional pick-ups or drop-offs;

(c) you require the Driver or Fulfilment Partner (as applicable) to take any variation of or follow a different route from our chosen route;

(d) you require the Vehicle to carry more passengers than indicated when making the Booking;

(e) you require the Driver or Fulfilment Partner (as applicable) to wait between the stops of a Return Journey;

(f) you or any other Passenger, domestic animal or Bicycle soil, contaminate or damage a Vehicle, in which case a cleaning fee up to a maximum of £100 shall be charged;

(g) tolls or road related charges are payable in relation to your Booking;

(h) you make an Airport Booking. For the avoidance of doubt an Airport Meet and Greet Fee is payable for each and every Airport Booking.

(i) a Parking Fee, Waiting Time Fee, Drop Off Fee and/or Cancellation Fee may be applicable to your Booking. The Parking Fee, Waiting Time Fee, Drop Off Fee and/or Cancellation Fee; and/or

(j) you do not specify that the Vehicle is to carry a bicycle or pet (excluding service dogs) when making the Booking, and the Driver subsequently agrees to carry such bicycle or pet.

2.5 Other than in relation to Airport Bookings where the waiting time shall be as set out in section (2.7) below, each Customer shall have 0 minutes inclusive waiting time (“Inclusive Waiting Time “) for Passenger Services including in respect of each Passenger Services Booking performed by a Fulfilment Partner.

2.6 In relation to an Airport Booking, you can select the Driver or Fulfilment Partner arrival time by entering your flight number at the time of the Booking. You may be entitled to the following airport inclusive waiting time (“Airport Inclusive Waiting Time“) applicable to the Passenger Services taken:

Airport Inclusive Waiting Time	Passenger Service
0 minutes for domestic flights and 0 minutes for international flights.	Select, Executive and Fulfilment Partner where the Fulfilment Partner is supplying a Local Partner service

2.7 In the event that you exceed the Inclusive Waiting Time and/or Airport Inclusive Waiting Time (as applicable), you shall pay for any additional waiting time thereafter, in addition to the Charges for the Booking. In relation to the Inclusive Waiting Time you will be liable to pay a Waiting Time Fees from the 1st minute onwards.

2.8 Any waiting time will be charged per hour, and payable in 1 minute increments, applicable to the Passenger Services taken, (“Additional Waiting Time“) as follows.

(a) Select Service waiting time and Fulfilment Partner waiting time where the Fulfilment Partner is supplying a Local Partner car service: £30 per hour;

(b) Executive Service waiting time and Fulfilment Partner waiting time where the Fulfilment Partner is supplying an Executive car service: £36 per hour;

2.9 Where you book a wait and return journey, there is no Inclusive Waiting Time between stops and Additional Waiting Time shall be payable at the rates set out above.

2.10 Drivers and/or Fulfilment Partners (as applicable) are unable to allow more than two minutes embarkation or disembarkation time in a Restricted Street. Where additional time is required, the Driver shall use best efforts to find a nearby convenient location for you or your Passengers to embark into the Vehicle and a Waiting Time Fee will be payable by you.

3. PASSENGER SERVICES SPECIFIC TERMS

3.1 Airport Bookings. When making an Airport Booking you must provide the flight number. We use it to track your arrival time to calculate (i) Additional Waiting Time.

3.2 Minors and Teenagers. We will not allow unaccompanied Minors to travel alone in a Vehicle. We will notify the Minor’s parent or guardian and/or relevant regulatory authority, in the event that we suspect a Minor is travelling unaccompanied and shall advise that the Booking cannot be completed without the Minor being accompanied. In exceptional circumstances and subject to the parent/guardian’s consent, we may allow Teenagers to travel unaccompanied, provided that when making a Booking for any unaccompanied Teenager, you inform us that an unaccompanied Teenager will be travelling. Where a Booking is accepted for an unaccompanied Teenager, we will not deviate from the Destination Address except in an emergency. We may, at our discretion, decline to accept such Booking and we shall not be liable to you or be deemed to be in breach of these Terms if we decline to accept such Booking. We do not accept any additional responsibility for any Minor, or Teenager, who travels unaccompanied in a Vehicle.

3.3 Bicycles and Pets.

3.3.1 You must inform us when making a Booking if you or any Passenger wishes the Vehicle to transport a bicycle or domestic animals. Guide/Service dogs are not subject to this condition and may be carried without notifying us when making a Passenger Services Booking.

3.3.2 Bicycles. Each Bicycle Booking must be for a maximum of one bicycle and is subject to availability of an appropriately-sized and -configured Vehicle. To the maximum extent permitted by law, none of the Driver, or Fulfilment Partner (as applicable), or GlasGo or each GlasGo Group Member accepts any liability for any damage caused to a bicycle when loading, in transit or unloading a bicycle into a Passenger Vehicle. You are fully responsible for and accept full liability for any damage caused (including damage in transit).

3.3.3 Pets. A Passenger must be present in the Vehicle with the pet throughout the Booking journey. Each pet to be transported must be in an appropriate locked box or cage, or otherwise appropriately restrained. We will only accept a Passenger Services Booking for a domestic animal, such as a dog, cat or bird. You must not use this service and/or any other Passenger Services for the carriage of livestock. GlasGo and/or each GlasGo Group Member, does not accept any liability for any damage to your pet during loading or unloading or throughout the provision of the Passenger Services.

3.3.4 Performance of a Bicycle Booking and a Pet Booking are at GlasGo, an GlasGo Group Member, the Driver or Fulfilment Partner’s discretion.

3.3.5 The Charges for a Pet and/or Bicycle Bookings may be higher than other Bookings for other Passenger Services and will be communicated to you at the time you make the Passenger Services Booking. If you do not tell us beforehand that the Booking is for Bicycle and/or Pet Passenger Services Booking then one of the following outcomes and the associated cost shall apply:

Outcome:	You will pay:
We, the Driver and /or Fulfilment Partner (as applicable) may cancel the Booking.	the Cancellation Fee.
We, the Driver and /or Fulfilment Partner (as applicable) may agree to carry the bicycle or pet anyway (provided that the Vehicle is capable of, and is equipped to, transport the bicycle or domestic animal).	the Charges plus any applicable Additional Charges for carriage of the bicycle or domestic animal.
We, the Driver and /or Fulfilment Partner (as applicable) may refuse to transport the bicycle or domestic animal and where you agree transport you and any Passengers only.	the Charges.
We, the Driver and /or Fulfilment Partner (as applicable) may refuse to transport the bicycle or domestic animal and offer to make arrangements for another Vehicle to transport you and the bicycle or domestic animal.	The Cancellation Fee in respect of the first Booking, and the Charges (and any applicable Additional Charges) in respect of the said Passenger Services Booking.

3.4 Passenger Property. If you or any Passenger leaves any property in a Vehicle, we will not be responsible for such property. Where a Driver finds such property, we will use instruct the driver to hand the property to the nearest Police Station or endeavour to have said property returned. You can contact us by sending an email to with your booking number or journey information to have the property returned for which a charge may apply.

3.5 Passenger conduct.

3.5.1 During the provision of any Passenger Services, you and all your Passengers must:

(a) not smoke, including electronic cigarettes;

(b) not play any musical instrument or broadcast any recorded music;

(d) wear a seatbelt at all times whilst in the Vehicle;

(e) not engage in excessive physical contact;

(f) not behave in a disorderly, inappropriate, threatening or abusive manner, or be a nuisance, distraction or a danger to the Driver or other road users;

(g) unload and load your own luggage (including any bicycle or pet). Drivers may assist at their discretion and at your sole risk; and/or

(h) not film or record inside the Vehicle at any time.

3.5.2 If you and any of your Passengers do not comply with the above conditions, the Driver may refuse to commence or continue your Booking, and you shall be charged a Cancellation Fee.

3.5.3 Drivers and/or Fulfilment Partners (as applicable) may, at their discretion, assist you or your Passengers needing assistance to enter or exit the Vehicle, but shall do so at your sole risk.

4. PASSENGER SERVICES CANCELLATIONS

4.1 You may cancel a Passenger Services Booking for the provision of Passenger Services in the United Kingdom without charge in the following circumstances:

(a) you made a Passenger Services Booking and a Driver or Fulfilment Partner (as applicable) has not been allocated to the Passenger Servicer Booking.

(b) you made an ASAP Booking and the Driver has been on route less than 5 minutes to arrive at the Collection Address. (excluding when the driver has travelled equal to or more than 400 metres)

(c) you made a Pre-Booked Booking and you have not received an SMS or in app push notification advising you that your Driver is on the way/details of your Driver prior to the scheduled pick-up time.

4.2 You acknowledge that if you change the Collection Address after the Driver or Fulfilment Partner (as applicable) has been allocated, such Booking will be cancelled, and a new Booking will be made for the new Collection Address. You may therefore be liable for a Cancellation Fee and/or refund depending on the timing of the cancellation. Refunds are credited in accordance with section 3 above.

4.3 Where you or your Passengers do not appear for the Passenger Services Booking, a Cancellation Fee shall be charged. If the driver has arrived at your collection address and you do not appear for a Passenger Services Booking a cancellation fee will be charged.

4.4 Once a Vehicle has been allocated, subject to the location of the Collection Address, proximity of the allocated Vehicle to the Collection Address and available Vehicle at the time of the cancellation request, the cancellation fee shall be up to a maximum total of 100% of the quoted booking charge. For Taxi Bookings, the cancelation fee shall be up to a maximum total of 100% of the Metered Fare plus any additional charges such as Waiting Time Fee and Parking Fee and in respect of airport Taxi Bookings, an additional cancellation fee of £20.00 shall be payable.

5. GENERAL OBLIGATIONS

5.1 We will use reasonable efforts to ensure that we, the Taxi Driver or the Fulfilment Partner (as applicable) provides a Vehicle or in the case of Courier Service, the Courier Services Driver or Fulfilment Partner (as applicable) provides a Courier Services Vehicle which is in good working order and of the type you request when making the Booking. If the particular type of Vehicle or Courier Services Vehicle (as applicable) requested is not available, a reasonable alternative Vehicle or Courier Services Vehicle will be provided. While we shall use all reasonable endeavours to provide the Passenger Services within the timeframes indicated in the Booking, time shall not be of the essence.

5.2 We shall be entitled to exercise a lien over any Goods and/ or property belonging to any Passenger until we receive full payment of any Charges and/or Additional Charges due to us.

5.3 We shall be entitled to vary the Charges and Additional Charges from time to time.

6. PROHIBITED USE OF THE BOOKING CHANNELS

6.1 You must not use our Booking Channels to do any of the following (each of which is strictly prohibited):

(a) restrict or inhibit any other user from using and enjoying the Booking Channels;

(b) infringe the privacy rights, property rights, or other civil rights of any person;

(d) use technology or other means to access our computer network, unauthorised content or non-public spaces;

(e) to use automated systems or software to extract data from our Site, our App or any platform that we operate;

(f) introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit the Booking Channel’s functionality, or damage, disable or otherwise impair our servers or networks or attempt to do the same; or

(h) engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of the Booking Channels for unlawful or unauthorised purposes.

6.2 You agree not to breach these Terms in any way which may result in, amongst other things, termination or suspension of your access to the Booking Channels. You agree to indemnify and defend GlasGo and each Group Member and each of their respective directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of the Booking Channels or any platform we may operate, or your breach of these Terms.

7. INTELLECTUAL PROPERTY

7.1 All Intellectual Property Rights belonging to GlasGo and/or a Group Member, including all related Intellectual Property Rights and moral rights to any modifications, derivative works, suggestions, ideas, enhancement requests, feedback, recommendations or other information relating to those Intellectual Property Rights shall remain vested in GlasGo and/or the relevant Group Member (as applicable).

7.2 All Intellectual Property Rights in or to any GlasGo (or a Group Member) brand or trademark shall remain vested in GlasGo and /or each Group Member. You may not use the GlasGo and/or any Group Member trademarks or brands for any purpose without GlasGo’s (and where applicable the Group Member’s) prior written consent.

7.3 All Intellectual Property Rights in or to the Booking Channels shall remain vested in GlasGo or the relevant Group Member (as applicable).

7.4 Where you use the Site or App to receive the Services, GlasGo or the relevant Group Member (as applicable) grants to you a royalty-free, non-exclusive, revocable, worldwide, non-transferable, non-sub licensable licence to use the Site and App for the sole purpose of receiving the Services.

7.5 All Intellectual Property Rights in or arising out of or in connection with the Booking Channels and/or the Services shall be owned by GlasGo (“Developments“). You shall assign to GlasGo, or shall procure the assignment to GlasGo of, all such rights (whether presently existing or to be created in the future) and agrees to execute, or procure the execution of, all documents reasonably necessary to give effect to GlasGo’s title to the Intellectual Property Rights in Developments.

8. LIABILITY

8.1 Nothing in these Terms will exclude or limit any liability:

(a) for death or personal injury caused by negligence;

(b) for fraudulent misrepresentation or for any other fraudulent act or omission;

(d) for any warranty implied by law and/or for any other liability which may not lawfully be excluded or limited.

8.2 GlasGo and each Group Member are not liable to you whether for breach of contract, delict (including negligence), breach of statutory duty or otherwise) for any:

(a) loss of profit;

(b) loss of sales, turnover, revenue or business;

(d) loss of or damage to reputation or goodwill;

(e) loss of opportunity;

(f) loss of software or data;

(g) loss or waste of time; and/or

(h) indirect, consequential or special loss

arising out of or relating to these Terms, whether or not such loss was foreseeable or if such loss was advised of its possibility (and, for the purposes of this section 11.2, the term “loss” includes a partial loss or reduction in value as well as a complete or total loss).

8.3 GlasGo and each Group Member shall not be liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information.

8.4 Whilst we make every effort to ensure that the Booking Channels are available, we do not enter into any agreement to the effect that the Services and/or the Booking Channels will be available at all times or that the use by you of the Booking Channels will be entirely uninterrupted or error-free.

8.5 Except as otherwise set out in this section 8 GlasGo’s and each Group Member’s total liability to you and the Passenger together, arising out of or relating to these Terms and/or any Contract and/or the Services and to anything which it has done or not done in connection with the same (whether from breach of contract, delict (including negligence), breach of statutory duty or otherwise) shall be limited to the higher of the following:

(a) in relation to any Services provided pursuant to a Contract for all claims arising from, or in relation to, any given event or series of connected events, the amount of the Charges payable (whether or not yet paid) by you to GlasGo or the relevant GlasGo Group Member for that Contract; or

(b) in the aggregate under these Terms: £150 (one hundred-and-fifty-pounds sterling).

9. YOUR INFORMATION

9.1 Our privacy notice sets out how we will use your information. You can view our privacy notice by visiting www.glasgocabs.co.uk

9.2 If your details change, you must update your Profile, in order to continue to use the Services.

9.3 You can update your marketing preferences within your Profile on the Booking Channels.

10. MODIFICATION AND TERMINATION

10.1 We may modify these Terms or terminate use of the Services, and/or the Booking Channels at any time by publishing such change on our website, www.glasgocabs.co.uk, or any other Booking Channel that we make available at our sole discretion. If you do not agree to any changes, you must stop using the Services and the Booking Channels. We reserve the right to change, suspend, terminate, discontinue and/or cease the operation of all or part of the Services and/or one or more (or all) of the Booking Channels (including for the avoidance of doubt any aspect of the Services and/or the Booking Channels) from time to time at our sole discretion.

11. SEVERABILITY

11.1 If any provision of these Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

12. FORCE MAJEURE

12.1 We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of our obligations under these Terms if such delay or failure results from a circumstance not within our reasonable control. In such circumstances we shall be entitled to a reasonable extension of the time for performing such obligations.

13. CONTRACTS (RIGHTS OF THIRD PARTIES)

13.1 The Contracts (Rights of Third Parties) Act 1999 is excluded from these Terms SAVE AS set out in these Terms.

14. GOVERNING LAW AND JURISDICTION

14.1 You agree that these Terms for all purposes, shall be governed by and construed in accordance with the laws of Scotland. You also agree to submit to the exclusive jurisdiction of the courts of Scotland as regards any claim or matter arising under these Terms.

ANNEX 1 ADDITIONAL CHARGES – PASSENGER SERVICES

1.PARKING FEES

For all Passenger Services, entry and parking charges apply to the UK airports, up to the amounts stated below:

Glasgow Airport Carpark 2 Zone D

Duration	Price
Up to 20 minutes	£5.00
Up to 60 minutes	£7.00
Up to 90 minutes	£10.50
Up to 2 hours	£12.50
Up to 3 hours	£15.00
Up to 4 hours	£21.00
Up to 24 hours	£36.00
Each additional day or part thereof thereafter	£26.00

Edinburgh Airport Ground Floor Multi-storey

Duration	Price
0-10 minutes	£4.00
10-15 minutes	£15.00
30-60 minutes	£30.00

About Us

THESE STANDARD TERMS OF SERVICE APPLY TO PERSONAL, NON-COMMERCIAL, USE OF THE SERVICES

CONSUMER STANDARD TERMS OF SERVICE

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