Frequently Asked Questions

Quick answers about booking, paying and travelling with GlasGo Cars. Can't find what you need? Call us on 0141 332 5050 or 0141 774 3000, or visit our contact page.

How do I book a taxi or private hire car in Glasgow?

You can book with our free app for Apple and Android, through our online booker, or by phone on 0141 332 5050 or 0141 774 3000. The app is the fastest way to book, amend or cancel a journey.

Are you available 24 hours a day?

Yes. Our fully licensed Glasgow office is manned 24 hours a day, 365 days a year, and bookings are taken day and night, seven days a week.

Can I track my driver?

Yes. With the GlasGo Cars booking app you can see how many drivers are in your area, watch your driver on the way and see how far away they are. Switch on push notifications to be kept updated.

How can I pay for my journey?

All our cars offer a chip and pin service with contactless payment, including by mobile phone and smart watch. You can also pay, or pre-pay by card, in the app. Corporate customers can be invoiced to an account.

Do you provide airport transfers?

Yes. We cover Glasgow Airport (GLA), Prestwick (PIK) and Edinburgh Airport. A meet and greet service can be arranged, and we track your flight so your driver is sent at the new expected time if it is early or delayed. See our airport transfers page and call us for the latest pricing.

What types of vehicle do you have?

Our fleet includes standard cabs, estate cars, people carriers from 5 to 8 seats, executive saloons and Hackney cabs, so we can match the vehicle to your passengers and luggage. See people carriers and executive cars.

Do you have wheelchair accessible vehicles?

Yes. We have vehicles specially adapted to be wheelchair friendly. Please call 0141 332 5050 or 0141 774 3000 when booking so we can arrange the right vehicle.

Can I hail a GlasGo Hackney cab in the street?

Yes. Our Hackney cabs are available for immediate hire whenever you see the illuminated For Hire light. Find out more about our taxi cabs.

Do you have electric taxis?

Yes. We introduced our first electric cars back in 2014 and many of our taxi cabs are now electric vehicles, with more joining the fleet.

How do I open a corporate account?

Complete the form on our corporate accounts page and one of our team will get back to you within one working day. Account clients can be invoiced to a business account or can open a cash or BACS account, with priority booking, itemised monthly billing and monitored journeys.

Can I hire cars for a wedding or special event?

Yes. We offer executive-style wedding cars or a fleet of Hackney cabs, and our Special Events Organisers can tailor transport for concerts, sporting events, theatre trips, hen and stag parties and sightseeing tours. See events and special occasions.

I left something in a GlasGo Cars taxi. What should I do?

If you realise straight away that you have lost a phone or wallet, call us and we will contact the driver. Otherwise use the form on our lost and found page. We aim to respond to every enquiry within 24 hours, and a booking reference speeds things up. You may have to pay a fare to have property returned.

How do I become a GlasGo Cars driver?

Call 0141 774 3000 and quote GO for incentives, or apply on our become a driver page. You will need a Private Hire licence from Glasgow City Council. We can supply new drivers with a company car, system training and advice, and we have diesel and electric Hackney cabs for rent.

Where are you based and which areas do you cover?

Our office is at 15 Rosyth Road, Shawfield, Glasgow, G5 0YD. We cover the whole of Glasgow and surrounding areas, including South Lanarkshire and East Renfrewshire, and travel further afield on request.

How much will my journey cost?

Fares and any additional charges are set out in our Terms & Conditions. For a quote on a specific journey, such as an airport transfer, call 0141 332 5050 or 0141 774 3000.